Bursa Malaysia

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Bursa Malaysia is committed to delivering sustainable value for all our stakeholders by creating a vibrant marketplace, protecting the integrity of our marketplace and being a responsible PLC. We constantly engage with our stakeholders to ensure that we integrate key and long-term economic, social and environmental elements into our business strategies and practices.

Stakeholder Engagement

Stakeholder Engagement

Bursa Malaysia interacts with a large number of different stakeholder groups and our engagement with them are crucial to help us identify, prioritise and address material matters in our business strategies. The business and functional units are empowered to interact with their respective stakeholders on their chosen platforms. All issues raised by stakeholders are brought to the attention of the Management Committee by the respective business and functional units. Engagements are carried out on a regular basis as they are integral to our business development, relationships with stakeholders and commitment to sustainability.

Stakeholders/Customers Engagement
Regulators & the Government Meetings, dialogue, and official reports to Regulators & the Government in respect of development of capital market. One of our annual key engagement is on the proposal for the Federal Budget.
Issuers Direct meetings, thought-leadership sessions and advocacy programs for listed issuers, and promotional roadshows and Initial Public Offerings (IPO) seminars.
Investors, Shareholders and Analysts Local and overseas conferences, education and advocacy programmes, BursaMKTPLC, roadshows and workshops.
Industry associations, professional bodies Dialogues, focus group meetings, consultation and conferences.
Employees Sessions with the management, CEO briefings, activities (e.g. annual dinner, festive celebrations, outdoor sports and volunteering work), trainings, community talks and other engagements through the employee portal My1818, articles and surveys.
Suppliers Direct meetings, internal vendor assessment process.
Communities BursaMKTPLC free online information portal, educational programmes for community and students, scholarships, internship programmes, fundraising and CSR activities and trading games.
Media Press conferences, media releases, media engagements

Note:

  • Investors – Retail/Institutional & Local/Foreign
  • Intermediaries – Participating Organisations/Trading Participants/Trading Clearing Participants/Authorised Depository Agents/Authorised Direct Members/Information Vendors/ Index Providers
  • Issuers – Listed issuers and non-listed issuers
  • Regulators – Ministry of Finance/Bank Negara Malaysia/Securities Commission Malaysia/Companies Commission Malaysia/Malaysian Investment Development Authority

Our regular channels to provide information to stakeholders include our website, media releases, various committees and working groups as well as announcements made via Bursa LINK. We also undertake surveys for market feedback and hold public consultations for better insights into our audiences’ needs. Various business units conduct customer satisfaction survey annually. Any complaints or enquiries made are generally directed to our Customer Service Centre. During 2016 our Customer Service Centre received 13 reports which were subsequently forwarded to respective departments to be addressed. Of these reports 12 have been resolved whilst review is still ongoing for 1 report.